Contact information

Contact Information

We’re here to help. If you have any questions about your order, our automatic litter boxes, shipping, returns, refunds, warranty service, or product support, please feel free to contact us.

Customer Support

Email: support@petpvoit.com

Our customer service team can assist you with:

  • Order inquiries
  • Shipping and tracking
  • Delivery issues
  • Returns and refunds
  • Exchanges
  • Product questions
  • Product troubleshooting
  • Warranty support
  • Damaged or defective products
  • Missing or incorrect items

For questions regarding an existing order, please include your order number and the email address used to place the order so we can assist you more efficiently.

For product-related issues, providing clear photos or videos may help us identify the problem and provide a faster solution.

Business Information

Company Name:
VENTHERIS COLLECTIVE LLC

Business Address:
1504 DUTCHMAN CREEK DR
DESOTO, TX 75115
United States

Customer Support Email:
support@petpvoit.com

Returns & Refunds

We accept eligible return requests within 30 days of delivery, subject to our Return & Refund Policy.

For standard customer-initiated returns, customers are responsible for one return shipping cost only.

Before returning any product, please contact:

support@petpvoit.com

Our customer service team will provide the appropriate return instructions and return address.

Please do not send returns directly to the business address listed above unless our customer service team specifically instructs you to do so.

Our return warehouse may differ from our business address.

Shipping & Delivery Support

If you have questions about your shipment or tracking information, please contact us and include your order number and tracking number, if available.

If your package is marked as delivered but cannot be located, we recommend contacting the shipping carrier first. The carrier may be able to confirm the exact delivery location or obtain additional information from the delivery driver.

If the package still cannot be located, please contact us so we can assist you with the next steps.

Contact Us

For customer service, order support, returns, refunds, shipping inquiries, or product assistance, please contact:

VENTHERIS COLLECTIVE LLC

1504 DUTCHMAN CREEK DR
DESOTO, TX 75115
United States

Email: support@petpvoit.com

When contacting us regarding an existing purchase, please include your order number so we can assist you as quickly as possible.