Shipping Policy

Last Updated: September 14, 2026

Thank you for shopping with us. This Shipping Policy explains how VENTHERIS COLLECTIVE LLC processes, ships, and delivers orders placed through our online store.

Please review this policy before placing your order.

Order Processing

Orders are generally processed within 2–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

Order processing time is separate from shipping and delivery time.

During holidays, promotional periods, or periods of unusually high order volume, processing may take slightly longer.

Once your order has been shipped, tracking information will be provided when available.

Estimated Delivery Time

After your order has been processed and shipped, estimated delivery is generally:

3–8 business days

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Actual delivery times may vary depending on your location, carrier operations, weather, holidays, peak shipping periods, transportation disruptions, or other circumstances outside our reasonable control.

Shipping Locations

We use available fulfillment warehouses and shipping carriers to deliver orders.

Depending on your delivery address, product availability, and warehouse inventory, your order may be shipped from the fulfillment location best suited to process your order.

Orders containing multiple products may occasionally arrive in separate packages.

Shipping Costs

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

If expedited or other special shipping services are available, additional charges may apply and will be displayed before payment.

Tracking Your Order

Once your order has been shipped, you will receive tracking information when available.

Please allow time for the carrier’s tracking system to update after your shipment has been created.

Tracking information may not become active immediately after you receive your tracking number.

If you have questions about your tracking information, please contact us at:

support@petpvoit.com

Please include your order number so we can assist you more efficiently.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully verify the following information before completing checkout:

• Recipient’s full name
• Street address
• Apartment, suite, or unit number, if applicable
• City
• State or province
• ZIP or postal code
• Country
• Telephone number

If you discover an error in your shipping address after placing your order, please contact us immediately at support@petpvoit.com.

We will make reasonable efforts to update your address before shipment.

However, once an order has entered fulfillment or has been shipped, we may not be able to change, redirect, or cancel the shipment.

P.O. Box Addresses

Due to the size and shipping requirements of certain products, particularly automatic litter boxes, some carriers may be unable to deliver to P.O. Box addresses.

For automatic litter box orders, we strongly recommend providing a valid physical street address.

If you provide a P.O. Box and our carrier cannot deliver your package, we may contact you by email and request a physical street address before your order can be shipped.

Providing a street address helps prevent unnecessary shipping delays.

Delivery Delays

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occasionally occur.

Possible causes include:

• Severe weather
• Carrier delays
• Transportation disruptions
• Peak shipping periods
• Public holidays
• Incorrect or incomplete addresses
• Delivery restrictions
• Remote delivery locations
• Other circumstances outside our reasonable control

If your tracking information has not updated for an extended period, please contact us at support@petpvoit.com.

We will assist you in reviewing the shipment status.

Packages Marked as Delivered

If the carrier’s tracking information shows that your package has been delivered but you cannot locate it, please first check:

• Around your front door, porch, patio, garage, or other safe delivery areas
• Side or back entrances
• With other household members
• With neighbors
• With reception, property management, or building staff where applicable

We also recommend contacting the shipping carrier directly.

The carrier may be able to review the driver’s delivery records, confirm the exact delivery location, or contact the delivery driver for additional information.

If you are still unable to locate the package after contacting the carrier, please email us at:

support@petpvoit.com

Please include your order number and tracking number. We will review the situation and assist you with an appropriate resolution.

Packages Delivered to the Wrong Location

If tracking information indicates that your package may have been delivered to an incorrect address or location, please contact the shipping carrier as soon as possible.

Ask the carrier to confirm the actual delivery location and, where possible, contact the delivery driver.

If the carrier confirms that the shipment was misdelivered or cannot be recovered, please contact us at support@petpvoit.com.

We will review the circumstances and determine the appropriate solution, which may include arranging a replacement shipment where appropriate.

Lost Packages

If a shipment appears to be lost in transit, please contact us with your order number and tracking information.

We may work with the applicable carrier to investigate the shipment.

If the package is confirmed lost, we will provide an appropriate resolution based on the circumstances.

Damaged Packages

If your automatic litter box or another product arrives damaged, please contact us as soon as possible at:

support@petpvoit.com

Please provide:

• Your order number
• A description of the damage
• Clear photographs or videos of the damaged product
• Photographs of the shipping carton and packaging, where applicable

Please retain the original packaging until the issue has been reviewed.

Depending on the circumstances, we may provide replacement parts, a replacement product, a refund, or another appropriate resolution.

Incorrect or Missing Items

If you receive the wrong product, wrong variation, or an item is missing from your shipment, please contact us at support@petpvoit.com.

Please provide your order number and photographs of the products and packaging you received, where applicable.

We will review your order and provide an appropriate solution.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible at:

support@petpvoit.com

We will make reasonable efforts to accommodate requests received before the order enters fulfillment.

Once an order has been processed or shipped, we may no longer be able to cancel the shipment or change the delivery address.

If your order has already shipped, eligible products may be returned after delivery in accordance with our Return & Refund Policy.

Returns

Eligible products may be returned within 30 days of delivery, subject to our Return & Refund Policy.

For standard customer-initiated returns, customers are responsible for one return shipping cost only.

Before returning an automatic litter box or any other product, please contact:

support@petpvoit.com

Our customer service team will provide the appropriate return instructions and return address.

Do not send returns directly to our business address unless our customer service team specifically instructs you to do so.

Our return warehouse may be different from our business address.

Contact Us

If you have questions about shipping, tracking, delivery, a missing package, or your order, please contact:

VENTHERIS COLLECTIVE LLC

1504 DUTCHMAN CREEK DR
DESOTO, TX 75115
United States

Customer Support Email:
support@petpvoit.com

When contacting us regarding an existing order, please include your order number and tracking number, if available, so that we can assist you more efficiently.

Please note: The business address above is provided for company identification and correspondence purposes and should not be used as a return address unless specifically authorized by our customer service team.