Return & Refund Policy

Last Updated: September 14, 2026

At VENTHERIS COLLECTIVE LLC, we want you to feel confident when purchasing from us. If you are not satisfied with your purchase, eligible products may be returned within 30 days of delivery, subject to the conditions below.

Please read this policy carefully before requesting a return.

30-Day Return Policy

We accept eligible return requests made within 30 days from the date your order is delivered.

To be eligible for a return:

• Your return request must be submitted within 30 days of delivery.
• The product must include all major components and accessories originally supplied with the order.
• The product must not have been intentionally damaged, abused, or improperly modified.
• Proof of purchase or a valid order number may be required.
• Automatic litter boxes that have been used must be thoroughly cleaned before being returned.

Because automatic litter boxes are pet hygiene products, please remove all litter, pet waste, hair, and other debris before packaging the product for return.

Products returned in an excessively dirty or unsanitary condition may not be eligible for return.

Return Shipping Cost

For standard returns, customers are responsible for one return shipping cost only.

We do not charge an additional return handling fee for eligible standard returns.

Before returning any product, please contact us at:

support@petpvoit.com

Our customer service team will provide the appropriate return instructions and, where applicable, the correct return warehouse address.

Please do not send a return to our business address or the address shown on the original shipping package unless our customer service team specifically instructs you to do so.

Our return processing location may differ from our business address.

Damaged, Defective, or Incorrect Products

If your automatic litter box or other product arrives damaged, defective, or you receive an incorrect item, please contact us at support@petpvoit.com as soon as possible.

To help us resolve the issue, please provide:

• Your order number
• A description of the issue
• Clear photos or videos showing the problem
• Photos of the packaging if the product was damaged during transportation

After reviewing your request, we may provide troubleshooting assistance, replacement parts, a replacement product, or a refund, depending on the circumstances.

If we confirm that the return is required because the product arrived damaged or defective, or because we sent you an incorrect item, we will provide appropriate return instructions and you will not be required to pay return shipping costs resulting from our error.

How to Request a Return

To start a return, please email:

support@petpvoit.com

Please include:

• Your full name
• Order number
• Reason for the return
• Photos or videos, if the return involves a product issue

Our customer service team will review your request and provide the appropriate return instructions.

Please contact us before shipping your product back.

Products returned without prior authorization or sent to an incorrect address may experience delays in return and refund processing.

Refunds

Once your returned product has been received, we will inspect it and notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

After the refund has been processed, it may take approximately 3–8 business days for the funds to appear in your account, depending on your bank, credit card issuer, or payment provider.

Please note that we cannot control processing times imposed by banks or third-party payment providers.

Original Shipping Charges

Original shipping charges, expedited delivery fees, and other optional shipping-related charges are generally non-refundable for standard customer-initiated returns.

If the return results from an error on our part or a product that arrived damaged or defective, we will handle applicable shipping costs in accordance with this policy.

Exchanges

If you would like to exchange your product, please contact us at support@petpvoit.com.

Exchange availability depends on current inventory.

If the requested replacement is available, our customer service team will provide instructions regarding the exchange and any applicable shipping arrangements.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@petpvoit.com.

We will make reasonable efforts to cancel your order before it enters fulfillment or shipping.

Once an order has been processed or shipped, we may no longer be able to cancel it. After receiving the product, you may request a return in accordance with this Return & Refund Policy.

Non-Returnable Situations

A return may be refused where permitted by applicable law if:

• The return is requested more than 30 days after delivery.
• The product has been intentionally damaged or improperly modified.
• Damage was caused by misuse or failure to follow product instructions.
• Major components of the product are missing.
• The automatic litter box is returned in an excessively dirty or unsanitary condition.
• The product is sent to an unauthorized or incorrect return address without following our return instructions.

These restrictions do not affect any consumer rights that cannot be excluded or limited under applicable law.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first contact the shipping carrier and request additional delivery information.

The carrier may be able to verify the exact delivery location or contact the delivery driver.

If the carrier confirms that the package was lost or delivered incorrectly, please contact us at support@petpvoit.com and we will review the situation and assist you with an appropriate resolution.

Business Information

VENTHERIS COLLECTIVE LLC

1504 DUTCHMAN CREEK DR
DESOTO, TX 75115
United States

Customer Support Email:
support@petpvoit.com

Important: The business address above is provided for company identification and correspondence purposes. It is not automatically our return warehouse address.

Please contact customer service before returning any product.

Contact Us

If you have questions about a return, refund, exchange, damaged product, or other after-sales matter, please contact:

VENTHERIS COLLECTIVE LLC

Email: support@petpvoit.com

Our customer service team will assist you with the appropriate next steps.