Privacy Policy

Last Updated: September 14, 2026

This Privacy Policy describes how VENTHERIS COLLECTIVE LLC (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website, purchase our products, contact us, or otherwise use our services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of personal information.

Information You Provide to Us

When you place an order, create an account, contact customer service, request a return or refund, subscribe to communications, or otherwise interact with us, we may collect:

• Name
• Billing address
• Shipping address
• Email address
• Telephone number
• Account information
• Order and transaction information
• Products purchased
• Return, refund, exchange, and warranty information
• Customer service communications
• Reviews, feedback, or other information you voluntarily provide

Payment Information

When you make a purchase, payment information is processed by the applicable payment provider.

Depending on your selected payment method, this information may include payment card details, billing information, or other payment-related information.

We generally do not directly store complete credit or debit card numbers. Payment information may be collected and processed by our ecommerce platform and third-party payment processors.

Information Collected Automatically

When you visit or interact with our website, we and our service providers may automatically collect certain information, including:

• IP address
• Browser type
• Device type
• Operating system
• Device identifiers
• Pages viewed
• Referring URLs
• Date and time of visits
• Shopping and checkout activity
• Website interactions
• Cookie and similar technology information

We may use this information to operate and improve our website, understand how customers use our services, maintain security, prevent fraud, and measure website and advertising performance.

2. How We Use Your Personal Information

We may use personal information to:

• Process and fulfill your orders
• Process payments
• Arrange shipping and delivery
• Provide order confirmations and tracking updates
• Provide customer service
• Respond to questions about our automatic litter boxes and related products
• Process returns, refunds, exchanges, and warranty requests
• Troubleshoot product issues
• Maintain and improve our website and services
• Personalize your shopping experience
• Detect and prevent fraud, abuse, and security incidents
• Maintain business and transaction records
• Comply with applicable legal and regulatory obligations
• Measure website, marketing, and advertising performance
• Send promotional or marketing communications where permitted by applicable law

Where required by applicable law, we will obtain appropriate consent before processing personal information for certain purposes.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies.

These technologies may help us:

• Keep our website functioning properly
• Remember your preferences
• Maintain your shopping cart
• Understand how visitors interact with our website
• Analyze website traffic and performance
• Detect fraudulent or suspicious activity
• Measure marketing and advertising effectiveness
• Provide more relevant advertising where permitted

Depending on your location, you may be able to manage certain cookies through a cookie preference tool provided on our website.

You can also adjust cookie settings through your browser. However, disabling certain cookies may affect website functionality.

4. How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services.

These parties may include:

• Ecommerce platform providers
• Payment processors
• Shipping carriers
• Warehouses and fulfillment partners
• Customer service providers
• Website hosting providers
• IT and technology providers
• Analytics providers
• Advertising and marketing providers
• Fraud prevention and security providers
• Professional advisers
• Government authorities or other parties where disclosure is required by law

For example, we may provide your name, delivery address, telephone number, and other necessary order information to our warehouse or shipping carrier so that your order can be delivered.

We may also disclose information as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law.

5. Shopify and Ecommerce Services

Our online store may use Shopify and other third-party ecommerce technologies to provide services such as online storefront functionality, checkout, payment processing, fraud prevention, analytics, and order management.

These providers may process personal information on our behalf or for their own permitted purposes in accordance with their respective privacy practices and applicable law.

6. Shipping and Fulfillment

To fulfill your order, we may provide necessary personal information to warehouses, logistics providers, and shipping carriers.

This information may include:

• Your name
• Shipping address
• Telephone number
• Email address where necessary
• Order information
• Tracking and delivery information

This information is used to process, ship, track, and deliver your order and to resolve delivery-related issues.

7. Returns, Refunds and Customer Support

If you contact us regarding a return, refund, warranty request, damaged product, or other product issue, we may collect information necessary to review and resolve your request.

This may include your order number, contact information, photographs, videos, descriptions of product issues, shipping information, and communications with our customer service team.

We use this information to provide customer support and determine an appropriate resolution.

8. Marketing Communications

Where permitted by applicable law, we may send you information about our products, promotions, special offers, or other updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication.

Opting out of marketing communications does not prevent us from sending necessary non-promotional messages relating to:

• Your orders
• Payments
• Shipping and delivery
• Returns and refunds
• Warranty requests
• Security
• Customer service

9. Advertising and Analytics

We may use analytics and advertising services to understand website performance, measure advertising effectiveness, and improve our services.

Depending on the technologies enabled on our website, these providers may collect information about your interactions with our website through cookies, pixels, or similar technologies.

Where required by applicable law, we will provide appropriate choices regarding these technologies.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors including:

• The nature of the information
• How long we maintain a relationship with you
• Order and transaction record requirements
• Fraud prevention and security requirements
• Warranty and customer service needs
• Legal, accounting, tax, or regulatory obligations
• The need to establish, exercise, or defend legal claims

When personal information is no longer reasonably required, we may delete or anonymize it in accordance with applicable requirements.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

12. Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request a copy of certain personal information
• Withdraw consent where processing relies on consent
• Object to or restrict certain processing
• Opt out of certain marketing communications
• Opt out of certain targeted advertising or sharing where applicable
• Appeal certain decisions concerning privacy requests where required by law

These rights may be subject to exceptions and limitations under applicable law.

To submit a privacy request, please contact:

support@petpvoit.com

We may need to verify your identity before completing certain requests.

13. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on your state and whether applicable legal thresholds are met, these rights may include access, correction, deletion, portability, and the ability to opt out of certain uses of personal information for targeted advertising, sale, or sharing.

If these rights apply to you, you may submit a request by contacting us at:

support@petpvoit.com

We will process eligible requests in accordance with applicable law.

14. Children’s Privacy

Our website and products are intended for adults purchasing products for household and pet use and are not directed toward children.

We do not knowingly collect personal information directly from children in violation of applicable law.

If you believe that a child has improperly provided personal information to us, please contact us at support@petpvoit.com so that we can review the matter.

15. International Data Transfers

Our ecommerce, payment, fulfillment, shipping, analytics, and other service providers may operate in different countries.

As a result, personal information may be processed or stored outside your state, country, or region of residence.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

16. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We do not control these third-party services and are not responsible for their privacy or security practices.

We encourage you to review the privacy policies of third-party websites and services before providing personal information to them.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, services, technologies, privacy practices, or applicable legal requirements.

When changes are made, the updated Privacy Policy will be posted on this page and the “Last Updated” date will be revised.

We encourage you to review this Privacy Policy periodically.

18. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us:

VENTHERIS COLLECTIVE LLC

1504 DUTCHMAN CREEK DR
DESOTO, TX 75115
United States

Email: support@petpvoit.com

For privacy-related requests, please include sufficient information for us to identify and respond to your request.